Behind the Operations

Real talk on client communications, systems that actually work, and what it takes to run a service-based business without burning out.

Showing 7 posts
  • Client Communications

    Don't Commit to People You Can't Sustain

    Taking on more clients than you can realistically handle can affect service quality, communication and trust. This post explores capacity, client expectations, outsourcing, scope and the importance of building sustainable working relationships.

  • Client Communications

    Don't Commit to People You Can't Sustain

    Taking on more clients than you can realistically handle can affect service quality, communication and trust. This post explores capacity, client expectations, outsourcing, scope and the importance of building sustainable working relationships.

  • Mindset

    Struggles of a Solopreneur? Or is it Founder? Or Freelancer?

    Building a business often means becoming the product person, project manager, tester, researcher and technical translator. This post explores what it really means to be a founder, solopreneur or freelancer when you have to move an idea into reality yourself.

  • Client Communications

    When Good Intentions Aren’t Enough

    Good intentions do not automatically make an arrangement fair. This post explores internships, unpaid work, business responsibility and why valuable contributions should be properly recognised and compensated.

  • Client Communications

    What Is the "I Can Do It Myself" Tax and Is It Costing You?

    I can just do it myself” might be one of the most expensive sentences in your business. Learn what it really costs to keep doing everything yourself.

  • Operations

    Trusting the process without setting up a process

    You cannot trust a process you have not built. Turn the things sitting in your head into a process you can follow, hand off, improve or automate later.

  • Operations

    What's So Gourmet About Productivity?

    Discover a different approach to productivity: one built around intentional work, better systems, boundaries, automation and protecting your time and attention. Productivity Gourmet explores why doing more isn’t always the answer and what it means to work in a way that actually nourishes you.

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